Frequently Asked Questions

Choose based on your local water temperature: Tropical (above 24°C) for hot water, Warm (18-24°C) which is most popular in New Zealand, or Cool (below 18°C) for cold water sessions. You can change your wax type anytime in your subscription settings.

Super easy! Just twist open the applicator stick, remove the old wax cartridge, and pop in the new one. Takes about 10 seconds. All our refills fit the same reusable applicator, which is designed to last for years.

It depends on how often you surf! For daily surfers, a refill typically lasts 2-3 weeks. Weekend warriors usually get 4-6 weeks from each cartridge. That's why we offer both fortnightly and monthly subscription options.

Yes! Our wax is formulated to the same high standards as premium wax bars. We've just changed the delivery method to make it cleaner and more convenient. Many of our customers say it applies better than traditional blocks because of the precise applicator design.

Absolutely! You can pause, skip deliveries, or cancel anytime from your account dashboard. No penalties, no questions asked, no hassle. We know surf seasons vary and life gets busy.

Yes! You can switch between fortnightly and monthly deliveries anytime. Just log into your account and update your preferences. The change will take effect with your next scheduled delivery.

Yes, you'll need the reusable applicator stick to use the wax refills. You can buy it as a one-off purchase for $35 (includes your first wax), or get it bundled with your first subscription delivery at a discount. The stick is designed to last for years.

Just pause your subscription! You can pause for as long as you need and restart whenever you're ready. Your account settings let you manage this with a few clicks.

We ship nationwide across New Zealand with free standard shipping on all subscriptions. Orders are dispatched from our base in Omaha and typically arrive within 3-5 business days.

Yes! All subscription deliveries include free standard shipping across New Zealand. One-off purchases from the shop have a small shipping fee, but subscriptions are always free shipping.

Yes! You'll receive a tracking number via email as soon as your order ships. You can monitor your delivery status through our courier partner's website.